Service Delivery

From your brief
to your handover.

Updated 5 October 2026. We provide remote professional services. No physical shipping or shipping fee applies.

Estimated timelines

Business days mean Monday to Friday, excluding applicable public holidays. These are estimates, not guaranteed deadlines. Your written proposal confirms the project schedule. The clock starts after the agreed initial payment, accepted brief, required access and complete materials are received.

What we need from you

Please supply the approved text, relevant brand materials, images you have permission to use, and any securely shared access needed for the work. Feedback is gathered at agreed stages. Delayed materials, changed requirements or late feedback may move the timeline. We communicate material delays and agree a revised schedule.

Delivery methods and formats

Deliverables are supplied using email, a download link or an agreed platform. Website and landing page projects include the agreed WordPress page or website handover. Lead generation includes the agreed funnel, routing and handover. Search and social ad setup includes the agreed campaign and launch checklist in the client’s advertising account. Campaign management includes a monthly report. Other file formats and source files must be specified in the proposal.

Review and handover

You receive a preview or draft for review and may request revisions within the package allowance. Final handover follows your explicit approval and the agreed payment schedule. We explain any third-party licences or ongoing costs needed to use the deliverable. We do not treat failure to reply as acceptance.

Not included by default

Hosting, domains, premium licences, paid stock assets, copywriting, advertising spend, extra integrations and work beyond the agreed scope are excluded unless your proposal includes them. Domain ownership, hosting and advertising accounts should remain under the client’s control.

Questions or delivery problems

Contact book@elwardy.com or WhatsApp +1 646 814 7928 with your order reference. If a file is inaccessible or a handover is incomplete, notify us so we can resolve it. See the Refund & Cancellation Policy for cancellation and service-remedy options.

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