EL WARDY LLC
Design · Branding · Web
Refund and Returns Policy
Our commitment to your satisfaction and fair business practices
Our Policy Overview
At EL WARDY LLC, we strive to provide high-quality digital design and development services. We want you to be completely satisfied with your purchase. This policy outlines the terms and conditions for refunds and returns of our services.
Last updated: December 2024
Digital Services Policy
Since we provide digital services including web design, branding, and development, our refund policy is tailored to the nature of these services.
Service Cancellation
You may cancel your service within 24 hours of purchase for a full refund, provided no work has been started on your project.
Refund Eligibility
Full Refunds
- Service cancelled within 24 hours (before work begins)
- Technical issues that prevent service delivery
- Service not delivered as described
Partial Refunds
- Project cancellation after work has started
- Change of requirements mid-project
Non-Refundable Services
Revision Policy
We include reasonable revisions in our service packages to ensure your satisfaction:
Logo Design
3 rounds of revisions included
Web Development
2 rounds of revisions included
How to Request a Refund
Contact Us
To request a refund, please contact us with the following information:
- • Your order number
- • Reason for refund request
- • Any supporting documentation
Processing Time
Refund Processing
- Refund requests are processed within 5-7 business days
- Refunds are issued to the original payment method
- Bank processing times may vary (3-10 additional business days)
Questions About Our Policy?
We're here to help clarify any questions you may have about our refund and returns policy.